App Support
Last updated: 26th May 2025
Beta Testing Support
Thank you for participating in the Vertera beta program! We appreciate your feedback as we continue to improve the app.
Getting Help
Email Support: contact@verterahealth.com
Response Time: We typically respond within 24-48 hours during beta testing.
Common Issues
Login Problems
- Ensure you’re using the email address associated with your TestFlight invitation
- Check your internet connection
- Try restarting the app
Data Sync Issues
- Make sure you have a stable internet connection
- Check that you’ve granted necessary permissions in iOS Settings
General Feedback
We welcome all feedback about:
- App functionality
- User experience
- Feature requests
- Bug reports
Important Reminders
- This is a beta version for testing purposes only
- Not all features may be fully functional
- Data may not be preserved between beta versions
- Always consult healthcare professionals for medical advice
Privacy & Terms
Contact Information
If you have any questions or need assistance with the Vertera app, please contact us at:
Email: contact@verterahealth.com
Address: Vertera Health Ltd 1st Floor HealthAid House Marlborough Hill Harrow HA1 1UD United Kingdom
Vertera Health Ltd - Building better spine health through technology